Patient Portal How To

Welcome to the Clara Barton Medical Center MyHealth Patient Portal.
The patient portal provides secure online access for our patients.

The patient portal is a secure online tool (i.e., website, mobile app) that gives patients convenient 24/7 access to personal health information using a username and password. This health information is accessible anywhere an internet connection is available.

Have a mobile device?

Access the patient portal at the touch of a finger by downloading the free HealtheLife Patient Portal App in your App store.

HealtheLife

Available for Apple and Android Users

Questions about your health record?

Contact your healthcare team at (620) 653-2114

Questions about your portal account?

Support is available 24/7 (877) 621-8014

MyHealth allows you personalized and secure online access to portions of your medical record. Once enrolled in MyHealth you can securely view information about your health at any time. With MyHealth you can:

Conveniently access portions of your medical record including physician reports, procedure reports, your allergy history, home medication list, and immunization history
Review your discharge instructions, including a summary of your care and your discharge educational materials
View your test results
Request and view your upcoming appointments at Clara Barton Clinic
Conveniently pay your bill online
Send a secure message to your provider
Request refills on your medication
Update your demographic information

**Radiology reports are not posted to the portal** The portal may be expanded in the future to include additional functionality.

How to sign up?

You can give your email address at the time of registration at the hospital or the clinic and an invitation will be sent to your email.
You will then access the link in your email and follow the steps outlined on the page.
Be sure to complete the process soon because this email invitation will expire after 90 days. A reminder is sent to you before it expires. However, if you forget, just contact Clara Barton Hospital HIM Department (620) 653-2114 ext. 5092 to receive a new email invitation.

Who can sign up for patient portal?

We currently offer the patient portal to our patients that are age 18 and older.

What do I need to do first?

Sign up for the portal by either having a staff member assist you in the self-enroll or having them send you an invitation to join that you complete on your own.

How do I claim my invitation?

You will receive an invitation for MyHealth to the email address you provided during your hospital visit. Included in the invitation are step-by-step instructions for setting up your account. You will be asked to verify your identity by entering the answer to the challenge question that you provided during your enrollment. You will then create your own username and password.

How do I sign on and access the patient portal?

The patient portal is used only by patients who have been enabled by the hospital to access the system. The features available for the patients depend upon the settings established by the healthcare organization. The portal can be accessed at ClaraBartonHospital.com by clicking on MyHealth or by entering https://clarabartonhospital.iqhealth.com. You can also download the Cerner HealtheLife app.

How do I use the patient portal after logging in?

After logging in, as a patient, you will see the hospital’s customized patient portal home page. There you can access information, schedule and view appointments, message your provider, receive reminders, and review specific documents, results, and reports regarding your healthcare.

What if both my spouse and I want to sign up, but we only have one e-mail address?

You need to know that messages will be sent to the e-mail provided, user name and password, as well as notifications that information on your portal has been updated. It is your responsibility to provide us with a secure e-mail address that can be used for those types of messages.

What if I don’t remember my user name?

Enter the email the invitation was sent to. If you don’t remember it , you can call Cerner at (877) 621 – 8014.

What if I forget my password?

If you have forgotten your password or your account becomes locked, follow these steps to begin the process of resetting your password:

Select ‘Forgot password?” from the login window
Enter your user name and click “Submit.” (Clicking “Cancel” will return you to the login window.)
You will receive a message stating that an email has been sent to the address associated with your MyHealth account.
Check your email for the password reset message.
Click the link contained in the email.

If the link is not used in the time frame specified, your account will remain locked and you will have to start the password reset process again. The link will direct you to a screen where you will enter your user name and answer your security questions. Once authenticated you may enter a new password and confirm it.

What happens if my account is locked out?

You will be asked to answer CAPTCHA verification. After you complete that process, you will be allowed to try logging in again.

Why are there no lab results when I select a certain lab test?

In general, lab tests will be published if the results were received on or after August 22, 2016. Tests before that date were not formatted for the patient portal system. Most lab results are available within 36 hours of the test being resulted.

The following results are never sent to the patient portal: HIV test results, Hepatitis test results, STD test results, Cancer test results and markers, or Pregnancy test results.

When can I see my test results in MyHealth?

Test results are generally made available in MyHealth within 36 hours after they are completed. If you do not see your test results within the 36 hours window, please do not speculate; contact your provider if you’re concerned.

Why are radiology reports not available when I select the visit

Radiology reports are not able to be posted to the portal at this time.

Do you have a question?

If you have additional questions, please call Clara Barton Medical Records at (620) 653-2114 ext. 2001 during normal business hours or Cerner at (877) 621-8014 24/7.

What is MyHealth NOT intended for?

MyHealth is NOT to be used for emergency related health care issues. If you are experiencing a health care emergency, call 911 or visit the nearest emergency room. If you have questions pertaining to your specific medical care or needs, please contact your health care provider directly.

Is there a fee to use MyHealth?

No, MyHealth is a free service offered to Clara Barton Hospital & Clinics patients.

What is the date range of my information found in the portal?

Only documentation from August 22, 2016 and forward will be available in the portal.

Can I access my child’s medical record through MyHealth?

No. But you may contact the Health Information Management (HIM) Department to obtain records.

Can I have one MyHealth account for my whole family?

Proxy access is allowed for anyone over age 18 with completion of appropriate documentation. Please contact Clara Barton Medical Records at (620) 653-2114 ext. 2001 for more information.

What should I do if I see a discrepancy or inaccurate information in my medical record?

If you see a discrepancy or an error in your information, please send a message through the patient portal to your provider.

Is MyHealth secure?

Yes. Clara Barton Hospital and Clinics take great pride in ensuring that your health information is kept private and secure. Access to MyHealth and the information within it is controlled by strict security measures. As a member, you control all of your own account information, including your personal username and password.

What is your Privacy Policy?

MyHealth is owned and operated by Clara Barton Hospital & Clinics and Cerner Corporation. It is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same privacy measures given to your health records and will never be sold or leased by Clara Barton Hospital and Clinics or Cerner Corporation.

I was logged out of MyHealth, what happened?

Protecting the privacy and security of your information is of top priority. If, while accessing your MyHealth account, your computer remains idle for more than 20 minutes, you will be automatically logged out. It is recommended that you log out of your MyHealth account if, at any time you need to move away from your computer.